Meet the Team

We are proud of our talented team, which includes the following members.

Ian Anderson

Chief Executive

Ian co-founded Streamliners with Emma Harding in 2000 to provide content development and web publishing services to a range of different industries, and with a strong focus on the health sector. Ian’s previous background included fifteen years in senior corporate planning roles in the health, housing, electricity, and banking sectors. He has a Bachelor of Commerce degree from Canterbury University. 

In 2007 Streamliners partnered with Canterbury District Health Board to develop HealthPathways which has since developed into the internationally successful HealthPathways Community. Ian is also a director of SchoolDocs Ltd and GPDocs Ltd. Ian considers himself lucky to be supporting industries that aim to improve the health and well-being of large populations, and to be working with people who are passionate about what they do.

DDI: +64 3 977 8630 Email: ian.anderson@streamliners.co.nz


Emma Harding

Manager, Writing Quality and Base HealthPathways

Emma has been a technical communicator since 1989, and she has written plain English policies and procedures in industry sectors such as health, manufacturing, retail sales, technology, banking, and software. She fell in love with single-sourcing as soon as she heard of it at a TechCommNZ conference in 2000, and has been using and teaching this methodology ever since.

Emma is a past President and current Christchurch Branch Coordinator of the Technical Communicators Association of New Zealand (TechCommNZ). She is also working behind the scenes to have the Graduate Diploma in Information Design (Ara Institute) reinstated. She has a BA (Hons) from the University of Canterbury where she majored in English. In those days you couldn't fill your honours course with linguistics papers so she had to top it up with Anglo-Saxon and bawdy Chaucerian verse.

DDI: +64 3 977 8631 Email: emma.harding@streamliners.co.nz LinkedIn: emmahardingatstreamlinersnz


Cameille Ambler

HealthPathways Writer

Cameille studied Psychology and Philosophy at Victoria University of Wellington. She spent three years cleaning up after students at a uni hostel (such fun!) and has since just done temp and promo work.

Cameille has always had a passion for the English language and she loves editing.

DDI: +64 3 595 5407 Email: cameille.ambler@streamliners.co.nz


Glenys Amyes

Administration Manager

Glenys started with Streamliners in October 2014, to assist with day-to-day running of the company. With her strong office administration skills, she proved her huge value to the team within a week of arrival, and continues to keep the wheels smoothly in motion.

Glenys comes from a background in banking, foreign currency exchange, office management, and contracts administration.

DDI: +64 3 928 1941 Email: glenys.amyes@streamliners.co.nz


Sam Averis

HealthPathways Lead Writer

Sam worked in software support and local government before joining Streamliners in 2018.

He lives with his wife and 2 daughters, and his interests include cooking, gaming, and writing fiction.

DDI: +64 3 595 1422 Email: sam.averis@streamliners.co.nz


Andrew Baker

Senior Learning Developer

DDI: +64 3 595 1316 Email: andrew.baker@streamliners.co.nz




Dave Brown

HealthPathways Lead Writer

Dave joined the HealthPathways team in November 2015. His past experience includes teaching English in Myanmar, technical writing for Tait Electronics, and producing marketing material for Homersham Ltd.

He's known within Streamliners for his batch files, son's marmalade, floofy white samoyed, and bright yellow scooter.

His time outside of work tends to be split between entertaining the dog (or his family), photography, cleaning his fish tanks, and improving his aquaponics system.

DDI: +64 3 974 1753 Email: dave.brown@streamliners.co.nz


Pam Buffery

HealthPathways Lead Writer

Pam joined HealthPathways in June 2016 after 20 years experience in clinical pharmacy and medicines information. She has an undergraduate degree in Pharmacy and postgraduate degrees in Clinical Pharmacy and Medical Informatics.

Pam moved to New Zealand from the UK about 12 years ago and is here to stay. She is an avid knitter (including stress zombies) and spinner, enjoys painting in oils, reading, drinking very good tea and coffee, watching sci-fi movies and hanging out with her photographer hubby and the cat.

Ext: 274

Email: pam.buffery@streamliners.co.nz


Jamie Campbell

HealthPathways Writer

Jamie joined the HealthPathways writing team in August 2016. He brings along 14 years of experience developing curriculum resources for secondary and tertiary education in New Zealand and Australia. For over two years Jamie also participated in the Christchurch rebuild, project managing residential earthquake repairs and writing health and safety documentation.

To add to his diverse portfolio of qualifications in technical communication, graphic design, adult teaching and carpentry, Jamie is currently studying part-time towards an IT degree. When not playing around with techy things, he particularly enjoys traveling, cooking/baking, sea kayaking and weight training.

Ext: 279

Email: jamie.campbell@streamliners.co.nz


Bryan Carter

HealthPathways Writer

Bryan started his working life as a mountain guide at Aoraki Mount Cook, going on to manage and then co-own Alpine Guides. His wife, Bu, was principal of the small local school there. With aging parents, Bryan and Bu moved to Christchurch in 2012 to maintain contact.

With a conspicuous lack of mountain guiding jobs in Christchurch, Bryan initially worked with Fulton Hogan revising HSE documentation, then with Syft Technologies as Finance/Office Manager before taking time out to publish a book.

DDI: +64 3 974 1589 Email: bryan.carter@streamliners.co.nz


Paola Castaneda

HealthPathways Lead Writer

Paola has a background in Health Psychology and Personal Training. She has a special interest in the connection between mind and body. In her spare time, Paola loves binge watching TV shows and going on food dates.

DDI: +64 3 5955720 Email: paola.castaneda@streamliners.co.nz



Fran Cook

Content Developer / Writer

Francesca inhaled a University of Canterbury BA in Linguistics, French and Latin, washed it down with a Masters in Translation at UNSW, and polished off a Certificate in Professional Editing during a mid-semester break. She then secured a translation internship at the International Criminal Court in The Hague, which formed a gateway to ten years of exciting work and city-trips across Europe.

Following the arrival of two gorgeous sons in Amsterdam, she abruptly informed husband Carl that it was time to go home—where there are grandparent babysitters.

She joined the Corporate Docs team at Streamliners in May 2018, and firmly feels she has found her tribe.

DDI: +64 3 595 1421 Email: francesca.cook@streamliners.co.nz


Greg Cumming

Software Developer

DDI: +64 3 929 0943 Email: greg.cumming@streamliners.co.nz




Theo Dainis

Content Developer / Writer

Content Developer Theo Dainis spent several years teaching English in Australia and South Korea before joining Streamliners in April 2017. He has an MA in applied linguistics, a BA in Chinese and linguistics, and a GradDip in TESOL.

When not at the office, his two small children demand most of his time. Left to his own devices, he enjoys tinkering with electronic projects and pottering in the garden.

Ext: 203 Email: theo.dainis@streamliners.co.nz


Tom Doudney

HealthPathways Lead Writer

Tom has been working in journalism for the last seven years for a company originally called Mainland Press which morphed into Star Media by the time he finished. If you’ve read The Star, Selwyn Times, or Star.kiwi in the last few years, you may have seen some of his work.

Outside of work, he likes to stay active by playing touch rugby and going for lots of walks. He enjoys reading about anthropology, history, and current events, as well as social and environmental issues, and has had a long-standing interest in permaculture which he would like to pursue more seriously one day.

He's keen for a good board game when he gets the chance and likes anything from more strategy orientated ones like Risk, Carcesonne and Smallworld to more light hearted games such as Balderdash and Pictionary.

Ext: 290 Email: tom.doudney@streamliners.co.nz


Sarah Dreyer

HealthPathways Writer, Specialty Lead - Operational Quality

Sarah left the freelancing life in September 2015 to join the Streamliners team, and hasn't looked back since. She has been fascinated with words for as long as she can remember, believing them to be the only true form of magic in the universe (as long as they've been proofread well). In the weekends, you can find her with a cup of tea, a really good sci fi book, and a "Do Not Disturb" sign on the door.

Sarah has a BA (Hons) from Victoria University, which she filled almost exclusively with the delights of language.

DDI: +64 3 595 0135 Email: sarah.dreyer@streamliners.co.nz


Maggie Duncan

HealthPathways Writer

Maggie has a Master of Arts with First Class Honours in English Literature and Psycholinguistics, and a Bachelor of Arts in English Literature and Linguistics.

After half of a PhD analysing fiction writers who could subvert the ideological assumptions embedded in the English language much better that she ever could, she decided to broaden her life education and expand her horizons, and took off with a backpack and a one way air ticket.

She gained 20 years experience teaching the English Language in Europe, North Africa, and Asia, and examining IELTS writing and speaking for the British Council and Australian education institutions based in Asia (ACET, RMIT University and IDP Australia).

After returning to Christchurch and while trying to decide where to go next, Maggie was manipulated by a little black rescue cat, and has finally had to settle down.

DDI: +64 3 595 5411 Email: maggie.duncan@streamliners.co.nz


Louisa Eades

Manager, Corporate Docs

Louisa started with Streamliners in August 2013 after a couple of decades writing for international publishing houses Thomson Reuters and Wolters Kluwer. Louisa has specialist knowledge of occupational health and safety and employment law, but tries not to ruin parties by waxing lyrical about asbestos exposure and confined space safety, or asking what does good faith really mean?

She has a BSc (Hons) in Environmental Studies from the UK, the NEBOSH Certificate in Occupational Safety and Health, and Canterbury University's Certificate of Proficiency in Employment Law (NZ).

DDI: +64 3 974 1256 Email: louisa.eades@streamliners.co.nz


Martin Flanagan

Projects and Operations Coordination Manager

DDI: +64 3 595 5404  Email: martin.flanagan@streamliners.co.nz



Wilhelmina Flick

Management Accountant

DDI: +64 3 974 9713 Email: wilhelmina.flick@streamliners.co.nz



Morag Forrester

HealthPathways Writer

Morag has lost count the number of years she's been working in writing-related roles. Now in her 4th year at Streamliners, the technical side of writing continues to spark interest and challenge. Just don't ask Morag about home renovations - might put a spanner in the works!

Ext: 264

Email: morag.forrester@streamliners.co.nz


Graeme Fraser

HealthPathways Lead Writer

Graeme joined Streamliners in April 2016. A History graduate of Stirling University, his background combines marketing, quality assurance and SOP writing in NZ. Prior to emigrating in 1999, Graeme worked as a safari and trekking guide, Green Party politician, and tour operations manager.


DDI: +64 3 974 1233

Email: graeme.fraser@streamliners.co.nz


Nigel Georgieff

Executive Assistant


DDI: +64 3 929 0942

Email: nigel.georgieff@streamliners.co.nz


Juanita Gibson

Implementation Consultant

Juanita has been involved with HealthPathways since its inception in 2008. She is now an independent consultant offering extra support and expertise in pathway development, implementation, maintenance, and review (over and above the standard package that Streamliners provides). She guides and supports members of the HealthPathways Community throughout New Zealand and Australia.

Email: juanita.gibson@healthpathwayscommunity.org



Susan Grey

HealthPathways Regional Group Manager

Susan has a background in marketing, communications, and public relations. She joined Streamliners in January 2012 and enjoys producing easy to follow guidelines for health professionals.

Susan has a Graduate Diploma in Information Design and is passionate about content accessibility and usability.

DDI: +64 3 974 1731 Email: susan.grey@streamliners.co.nz


Rob Grover

HealthPathways Regional Group Manager

Rob joined the Streamliners team in November 2014 after completing the Graduate Diploma of Information Design at CPIT. During his studies, he developed a particular interest in the principles of user-centred design. This led to an internship opportunity with the SCIRT Learning Legacy project where he conducted research to define the needs of the Learning Legacy users. Before studying the GDID, Rob's career involved a combination of performing, teaching, and composing music.

DDI: +64 3 928 2354 Email: rob.grover@streamliners.co.nz


Barbara Harris

HealthPathways Lead Writer

Barbara Harris joined in September 2015. She has worked in the media industry for many years, mainly as a sub-editor for newspapers in New Zealand, Australia, and Britain.    

DDI: +64 3 928 2343 Email: barbara.harris@streamliners.co.nz


Kieran Holland

Clinical Lead - HealthPathways Platform

Kieran is responsible for leading the design and development of the HealthPathways platform.

Kieran is interested in improving health by improving health systems. He  trained in medicine and previously worked in the Canterbury Initiative team on a range of health system improvement projects in Canterbury including HealthPathways, electronic referrals (ERMS), and radiology and outpatient referral management. Kieran enjoys collaborating with the diverse range of people who are striving to make HealthPathways better.

DDI: +64 3 595 0988 Email: kieran.holland@healthpathwayscommunity.org


Amiria Horrell

Editorial Standards Writer

Amiria loves her job of making tricky information easy to use. She found technical communication after detouring through insurance and investment, then experimenting with instructional design.

She has a BA (Hons) in English, a Graduate Diploma in Information Design, and also qualifications in e-learning, philosophy, and political science. In November 2014, Amiria joined Streamliners to work on HealthPathways. She likes blue cheese, political theory, and puppies.

DDI: +64 3 928 1908 Email: amiria.horrell@streamliners.co.nz


Anja Hüskens

HealthPathways Regional Group Manager

Anja wants to make information accessible in a practical and enjoyable way.

In her spare time, Anja is trying to get a permaculture garden going, admittedly with varied success but taking delight in the process.

DDI: +64 3 928 2371 Email: anja.hueskens@streamliners.co.nz


Nina Jones

Technical Support Specialist

Nina has a BA-Hons in English, and is naturally on the Tech Support team. She likes long books, long board games, and D&D (that's Dungeons and Dragons, to the uninitiated). She's also a sometimes-novelist, a sometimes-language-constructer, and is usually literally happy to help you out.

Ask her about any of the above topics if you're ready for a verbal essay.

DDI: +64 3 595 0134

Email: nina.jones@streamliners.co.nz


Jordon Jones

HealthPathways Writer

Jordon has been a part of the HealthPathways team since early-ish 2016. Before joining the company, she was a full-time student, and earned a First Class Honours degree in English Lit and a Diploma in Proofreading and Editing.

Jordon's other interests mostly centre around community theatre – in particular Canterbury Repertory Theatre – and her cats, Jarvis and Sophie.

Don't let her talk about Shakespeare.

Ext: 262

Email: jordon.jones@streamliners.co.nz


Sarah Jones

 HealthPathways Lead Writer

Sarah recently completed her Bachelor of Arts with Honours in English at the University of Canterbury, and has jumped straight into work as a part of the Streamliners team. Her last semester at Uni involved an internship with The Commuting Book, where she worked to tell the story of their non-profit organisation, from its initial conception to its realisation.

In her spare time, Sarah enjoys reading, writing, caffeinating, and watching anime. She’s also related to two other Streamliners employees, who are planning on taking over the company one Jones at a time. 

DDI:+64 3 595 5721

Email: sarah.jones@streamliners.co.nz


Brigid Kelly

HealthPathways Lead Writer, HealthInfo Writer

Brigid has always loved working with words. She spent 7 years with Fairfax Media, working as a subeditor with a specialist focus on business copy. Before that, she wrote advertorial copy for Academy Publishing (again for 7 years). Brigid has also written news, features and reviews, short stories and poetry, and worked as a medical secretary. 

Brigid has an MA (Distinction) in Cultural Studies from the University of Canterbury on practices, history and attitudes in the belly dance community in New Zealand. She's also tutored in oriental dance and Egyptian folklore. She’s passionate about the rebirth of creative Christchurch, and is a big fan of good coffee, craft beer, and battling cultural stereotypes.

Ext: 287 Email: brigid.kelly@streamliners.co.nz


Darrell Kilian

Business Analyst and Product Specialist

Darrell joined Streamliners as a technical writer in 2005. He enjoys variety and innovation, and likes to keep learning. As Streamliners has grown, his role has evolved from techical writer to software developer and technical 'know-it-all', to technical team leader. Darrell now works primarily as a business analyst involved with our in-house software development. He is also interested in business intelligence and likes to help out wherever his many years of experience at Streamliners can be of use. He loves working at Streamliners as the work has a good purpose, the people are fantastic, lateral thinking is welcomed, and day to day activities are varied and interesting.

DDI: +64 3 977 8632 Email: darrell.kilian@streamliners.co.nz


Anna Ladines

Projects and Operations Coordination

Anna joined the Streamliners team in July 2020. Anna brings extensive project management experience from past roles in programme and project management, service delivery management, and operations and change management. She has worked in various industries in New Zealand and offshore, including organisations such as House of Travel, Credit Suisse, Accenture and Fujitsu.

Anna has a bachelor’s degree in Computer Science from University of Santo Tomas in the Philippines. Outside of work, Anna enjoys spending time in the outdoors like camping, hiking, trekking with her family and friends.

DDI: +64 3 595 1329  Email: anna.ladines@streamliners.co.nz


Meg Lancaster


HealthPathways Lead Writer

Meg is relishing the opportunity to work with medical experts and word nerds as a member of the HealthPathways team. Her previous endeavours include corporate health and wellbeing management, online account management, running her own health and wellbeing business, and most recently, preparing reports for the Canterbury District Health Board and Committees.

Meg has a Bachelor of Communications (PR/Corporate Communication), a Bachelor of Health Science (Complementary Medicine), and is a current student of the Graduate Diploma of Information Design (GDID). So far, she has fought the urge to sneak complementary medicine suggestions into the medical pathways.

DDI: +64 3 974 1239 Email: meg.lancaster@streamliners.co.nz


Nicky Lyon

HealthPathways Writer

With a background in delivering wellbeing, injury prevention and management services in the private and public sector in the UK and NZ, Nicky's keen to see more Plain English in health documentation, particularly consumer information.

Nicky has a Bachelor of Occupational Therapy, and is currently a student of the Graduate Diploma of Information Design (GDID). Outside of work, she enjoys spending time with her young family tramping, running and skiing.

Creatively, she likes to dabble in and has great enthusiasm (but lack of talent) for mixed media, especially print-making and upcycling furniture.

DDI: +64 3 974 1245 Email: nicky.lyon@streamliners.co.nz


Lesley Maclean

HealthPathways Lead Writer

Before joining the Health Pathways team in January 2016, Lesley was working as a graphic designer, which she has done on and off since the 80s. She’s found this a useful skill for writing pathways, with their mix of words, structure, and visuals. Good design is the goal, whatever the medium. 

Lesley holds a Diploma of Visual Communication and may one day finish a BA in psychology, and the Graduate Diploma of Information Design. She has also studied fine art photography and Japanese tea ceremony (which she has also taught for 23 years).

When she’s not working or studying, Lesley is probably cooking , discussing chemistry or politics with her partner and teenage son, or wandering the hills.

Ext: 252 Email: lesley.maclean@streamliners.co.nz

Laszlo Mako

Technical Support Team Leader

DDI: +64 3 929 0939 Email: laszlo.mako@streamliners.co.nz



Rob Marlow

HealthPathways Writer

DDI: 323 Email: robert.marlow@streamliners.co.nz



Andrew Martin

HealthPathways Writer

Andrew joined Streamliners with a background in physics, instrumentation and algorithm design. This work included writing and documenting software for smart measurement devices, using supercomputers to simulate physical systems and writing journal articles.

Outside work, Andrew enjoys playing music and watching cricket.

DDI: +64 3 5955728 Email: andrew.martin@streamliners.co.nz


Heilene Martin

Front End Developer and Web Technical Specialist

Before joining Streamliners, Heilene was self-employed for 7 years in digital marketing and worked extensively with client website content management systems whilst raising a small family.

Heilene’s natural curiosity for how things work (especially in technology) led her to complete a Software Engineering course at Vision College.

Heilene focuses on providing tech support for our Author-it websites, and the maintenance and improvement of website HTML templates and stylesheets.

DDI: +64 3 595 2236 Email: heilene.martin@streamliners.co.nz


Sarah McLeod

HealthPathways Writer

Prior to joining the Streamliners team in April 2018 Sarah spent 2 years in London enjoying the history and going to as many West End musicals and plays as she could (34 in total).

Before her time in London Sarah worked in HR administration, and communications for construction projects in Christchurch. In her spare time, Sarah loves reading, watching films, and spending time with family – mostly around the dinner table with good food and wine.

DDI: +64 3 5951288 Email: sarah.mcleod@streamliners.co.nz


Victor Meyer

HealthPathways Writer

Victor has had a varied vocational life. ranging from scientific research in Kruger National Park, published in peer-reviewed journals, to being a relief teacher at high schools in Auckland and Northland up until 2016. Included in the mix were stints at MIMED Medical Aid Fund, BMW South Africa, the Nielsen Company (NZ), and Heathstock Apiaries in the Hurunui. Victor has also been Habitat editor for North Shore Forest and Bird for six years as part of his volunteer efforts, and managed a voting place station over the course of three General Elections in the Rodney electorate.

He was a visiting student to Cornell University (NY) in 2000 and now supports research on slaters under Massey University. He holds a PhD in Entomology from the University of Pretoria and a Graduate Diploma in Teaching from the University of Auckland. He lives with his wife Debbie and daughter Nadine in Canterbury, New Zealand.

When Victor gets his act together, the plan is to explore more of what the beautiful South Island has on offer!

DDI: +64 3 974 1751 Email: victor.meyer@streamliners.co.nz


Anna Millow

HealthPathways Lead Writer

Anna joined Streamliners in October 2017. She has a BA in Psychology and Honours in English Literature from the University of Canterbury, and has also lived and studied in Wellington. In her spare time Anna enjoys reading and going for walks. She loves animals of all kinds, particularly her feline master Lucy, of whom she will be happy to show pictures to anyone who asks. She is currently trying to learn to sew. It's a long process.

Email: anna.millow@streamliners.co.nz


Hayley Mowat

HealthPathways Lead Writer

Hayley has been writing for HealthPathways since returning to Christchurch in 2016, having lived in Australia for several years.

She has always loved writing and learning, as evidenced by 10 years at university and burdensome student loan. Completed degrees include a BA in Media and Communications, BCom in Management, and a BA (Hons) in Sociology. Incomplete endeavours include first year Law and half a PhD in Public Health/Sociology that is happily on the back-burner now she has become re-accustomed to salaried life.

Hayley’s other passions include cryptic crosswords, progressive politics, gin, yoga and pilates, family time, and all things four-legged and fluffy.

DDI: +64 3 929 0938

Email: hayley.mowat@streamliners.co.nz


Maree Munro

HealthPathways Writer, Specialty Lead - Copyright

Maree joined the HealthPathways team in June 2016 with a background in education and testing.

Maree has experimented with documentation for a variety of audiences, from creating lecturing notes for students, user guides for techies and process documentation for businesses. Maree has qualifications and skills in a range of IT disciplines.

Her interests are sci-fantasy reading, sewing, sketching trees, and trying to tame her dog, cats, and kids.

Ext: 273

Email: maree.munro@streamliners.co.nz


Gary Ng

Manager, Community and Programme Support

DDI: +64 3 929 0938 Email: gary.ng@streamliners.co.nz



Claire Nicholson

User Experience and Design Manager

Claire brings to the team a strong background in R&D and user experience for consumer products. She has a particular interest in knowledge capture and reuse, as well as identifying and leveraging intellectual property to add value to businesses. Claire loves producing stunning user manuals for web and paper.

DDI: +64 3 281 7581 Email: claire.nicholson@streamliners.co.nz


Stewart Pegg

HealthInfo Team Lead

Stewart has an ME in Electrical Engineering and more than twenty years' experience in engineering, marketing, project management and product management. Since becoming a technical communicator, he has written user documentation, procedures, test reports and equipment manuals in the electrical, mechanical, manufacturing, software, mining and health sectors.

He joined Streamliners in 2012 and is currently responsible for HealthInfo, the health information website containing information written by local health professionals for the people of Canterbury.

DDI: +64 3 963 9447 Email: stewart.pegg@streamliners.co.nz


Tony Peguero

Principal Software Developer

DDI: +64 3 929 0941 Email: tony.peguero@streamliners.co.nz



Mary Quinn

HealthPathways Lead Writer

Mary started at Streamliners in April 2014 after a varied background in technical writing, café managing, translation co-ordination, freelance trumpeting, content co-ordination, stable handing and web publishing (among others). She has spent about 10 years living and working overseas in the Republic of Ireland, Scotland, Northern Ireland, and Wales; she no longer drinks tea, having over-dosed on it in Ireland. 

Mary has a BMus (Hons) in performance trumpet and a BA in Latin from VUW, and a plan for world domination through ingeniously written English.

DDI: +64 3 281 8248 Email: mary.quinn@streamliners.co.nz


Julie Reason

HealthPathways Writer

Julie joined Streamliners in June 2016 and resumes a career that has included freelancing as a copywriter, copy editor and proofreader in Britain, Australia and New Zealand.

Ext: 276 Email: julie.reason@streamliners.co.nz


Adrian Reid

HealthPathways Writer

DDI: +64 3 595 1304

Email: adrian.reid@streamliners.co.nz


Emma Richards

Community Success Manager

DDI: +64 3 595 5725
Email: emma.richards@streamliners.co.nz


Before joining Streamliners Emma was the Customer Experience Manager for Footprint NZ limited which is the digital platform for Perpetual Guardian.

Emma also has over 14 years’ experience in the estate planning and trustee industry, with a strong focus on account management and customer service delivery. Her free time is consumed by her two (sometimes adult) boys and husband. Her happy place consists of her Labrador Roxy and Zumba! She has also been known to enjoy the occasional scary movie and glass of wine.


Esther Schwartfeger

Accounts Administrator

DDI: +64 3 928 1941
Email: esther.schwartfeger@streamliners.co.nz


Adrienne Sidal

Capability and Communication Manager

Adrienne is a designer and editor with 20 years' experience developing print and online publications. Adrienne joined the HealthPathways team in April 2013 after ten years in the higher education sector in Fiji and New Zealand.

Originally employed as a technical writer / content developer in the HealthPathways Writing Team, Adrienne moved into the role of HealthPathways Community Faciltator in 2014, creating and managing the HealthPathways Community website and organising the annual HealthPathways Conference.

In her current role, Adrienne continues her previous HealthPathways Community duties, as well as manages the team developing training material and communications for the HealthPathways Community and internal staff.

Adrienne holds a BA in Media Studies and Communications and a Graduate Diploma in Information Design. As an amateur photographer, she regularly spends her weekends capturing the beauty of South Island of New Zealand.

DDI: +64 3 974 1293 Email: adrienne.sidal@streamliners.co.nz


Matt Sinclair

Community Success Manager

Matt joined Streamliners in May 2015 as a project manager working with the HealthPathways team.

His background is in customer experience, project management, and client relationship management (CRM) systems and he has worked in corporate and higher education environments for the last 15 years.

Matt has a strong interest in user-centered design and journey mapping techniques, and he is studying towards the Graduate Diploma in Information Design at CPIT.

DDI: +64 3 974 9174 Email: matthew.sinclair@streamliners.co.nz


Jenna Stace

Jenna StaceHealthPathways Regional Group Manager

Jenna joined the HealthPathways team in September 2013. She comes from a background in human resources and recruitment, and holds a BA (Hons) from the University of Canterbury, and a Graduate Diploma in Information Design from CPIT.

Her likes include good coffee, bad coffee, average coffee, sci-fi movies, bad action flicks, old books, new books, writing about coffee, movies, and books, writing about coffee, movies, and books.

DDI: +64 3 974 9175 Email: jenna.panckhurst@streamliners.co.nz


Cindy Staudt

User Interface Designer

Cindy joined the SchoolDocs/subscription products team in July 2015. Before that, she worked for eight years in the Graduate Diploma of Information Design programme at CPIT, the last four years as the Programme Leader. Most of that time was spent trying to convince students that it’s okay to write in plain language, to stop double-spacing after full stops, and to embrace the Oxford comma. She’s also worked as a freelance book editor and document designer, as a technical editor for a small journal only academics read, and as a writer/editor for the US Department of Commerce.

Cindy has bachelor’s and master’s degrees in English literature, and a Master of Technical and Professional Communication degree. She’s happy to discuss TS Eliot, why –ize spellings are okay, and how awesome InDesign is.

DDI: +64 3 595 0132 Email: cindy.staudt@streamliners.co.nz


Kieran Stone

HealthPathways Lead Writer (Parental Leave)

Kieran joined the HealthPathways team in February 2017 and has never looked back. She enjoys collaborating with all the passionate and clever people involved in developing content for the HealthPathways platform.

Kieran has a background in linguistics and office administration, and enjoys using her word-nerd skills to create user-friendly pathways. She is also passionate about helping others get the most out of the HealthPathways Directory.

DDI: +64 3 595 1425 Email: kieran.stone@streamliners.co.nz


Jaco Swart

HealthPathways Lead Writer

Being a technical writer was a childhood ambition for Jaco. His career includes stints in electronic design, user experience design and digital marketing, but it is writing and Information Design that fascinates him most.

In his free time, Jaco helps kids to build robots and write computer programs. He also runs a Maker Club and cooks curious dishes for his family. His heroes include, among many others, Tesla, Turing, and Tufte.

DDI: +64 3 963 9445 Email: jaco.swart@streamliners.co.nz


Melissa Taylor

HealthPathways Writing Team Manager

Melissa joined Streamliners as a content writer for HealthPathways in early 2011 and has led the HealthPathways writing team since 2015. Her background includes management and technical writing roles in primary and community care, and extensive experience producing training materials, work process protocols, and content for the web.

Melissa has a Bachelor of Arts degree from Canterbury University and has been a student of the Graduate Diploma in Information Design.

DDI: +64 3 977 8636 Email: melissa.taylor@streamliners.co.nz


Kieron Telford

Information Services Manager

Kieron grew up in Edinburgh and has a BEng (hons) in Electrical and Electronic Engineering from Strathclyde. After graduating from University he worked for BTCellnet, a mobile phone network provider in the UK, initially in the team that designed the network before moving into a range of activities such as vendor management, provisioning and network optimisation.

In the early 2000s, Kieron moved to New Zealand to do a start-up producing software for management of mobile phone networks with some Kiwis he met in London. Kieron has worked for a number of different companies since then and on a number of different projects including: crop growth forecasting, hardware and software for tracking healing of wounds in patients, scientific modelling of rivers and beaches, payroll and accounting software, txt marketing, and a system to transmit signals automatically from buildings to the New Zealand Fire Service amongst many others.

Kieron is married with four kids and when time allows outside of kids sports and activities, he enjoys running, cycling, kayaking and fishing.

DDI: +64 3 974 9172

Email: kieron.telford@streamliners.co.nz


Deborah Thomason

HealthPathways Writer

DDI: +64 3 595 5723

Email: deborah.thomason@streamliners.co.nz


Katerina Tiscenko

Senior Communications Advisor

Katerina has many years’ experience in communications and marketing, gained in several different sectors. Some of her diverse previous roles have included working at Parliament, selling and marketing telecommunications services, promoting New Zealand offshore, running a rural broadband company, running her own business and most recently, working in the charitable social services sector.

Katerina enjoys connecting through words, and connecting with interesting people. In her spare time she likes spending time in nature, particularly in the company of like minded animals, and humans as long as they can walk at a decent pace for at least an hour without complaining. Katerina has two daughters and four fur babies. She is learning how to be a vegan and enjoys mucking around in the kitchen, especially when this goes along with either good conversation or an interesting podcast. She also enjoys DIY projects, again even better when accompanied by either a good chat or a thought provoking podcast.

Katerina has a Bachelor’s Degree from Otago University and one day would like to study more French, German, Russian, linguistics and history, once all the DIY and craft projects on the rather long list have been completed. In her current role in the Capability and Communications team, Katerina enjoys working across several platforms to spread the word about HealthPathways and other amazing work done by wonderful and clever Streamliners people.

DDI: +64 3 595 0985

Ext: 251

Email: katerina.tiscenko@streamliners.co.nz


Gillian Trewinnard

HealthPathways Writer

Gillian joined Streamliners in April 2016 after a long stint as stay-at-home parent, freelance writer and editor, and Pilates and Tai Chi instructor. Before this, she taught English literature and linguistics in NZ and in Western Samoa and was part of a university team researching the origins of New Zealand English.

Her likes include farmers markets and witty people; dislikes include people who write letters to the editor complaining about the kiwi accent. Yeah-nah.

Gillian has a Masters degree in English and has completed the Graduate Diploma of Information Design.

Ext: 267 Email: gillian.trewinnard@streamliners.co.nz


Liz Van Halewyn

HealthPathways Writer

At age seven Liz won the school spelling trophy, even beating the 12-year-olds. The success of such a prestigious award obviously went right to her head and she vowed and declared that one day she would write for a living. She took a while to get there however, spending many years teaching in the Early Childhood sector first.

Liz is excited to be a part of the HealthPathways team because she gets to combine her love of writing with her interest in health and human biology. 

DDI: +64 3 595 1287 Email: liz.vanhalewyn@streamliners.co.nz


Becs Wallace

HealthPathways Regional Group Manager

Rebecca joined the Streamliners HealthPathways team in November 2015 after a nine year stint in various roles within the insurance industry, including training, instructional design and technical writing.

She has a degree in history from the University of Otago which she dusts off when the opportunity arises and one day she hopes to write a novel. 

DDI: +64 3 974 1752 Email: rebecca.wallace@streamliners.co.nz

Sky Williams

HealthPathways Writer

Sky has worked in a wide variety of roles as software developer, Q A tester, technical writer, and project manager. Originally, as a software developer, Sky found he very much enjoyed writing manuals and help for applications and has contracted for several years as a technical writer. He worked with multinationals including IBM UK, Sun Alliance Insurance UK, Philips (Netherlands), IAG Insurance, and several New Zealand companies including Spicers Financial Services, Guardian Royal Exchange, Jade Software, ASB Bank, and AsureQuality. When not writing, he enjoys reading fiction, watching movies, walking the dog, and almost always has some DIY project on the go.

DDI: +64 3 595 1426 Email: sky.williams@streamliners.co.nz


Graeme Wilson

Business Analyst

Graeme joined the HealthPathways team in January 2013. He has previously worked in the IT and knowledge management fields.

Graeme enjoys the challenges of working within a busy technical writing environment, and finds developing content for health professionals to be rewarding.


DDI: +64 3 928 1907 

Email: graeme.wilson@streamliners.co.nz